General terms and conditions

General terms and conditions

1. SCOPE
The following Terms and Conditions apply to all orders placed via our online shop. Our online shop is for consumers only.

2. CONTRACTUAL PARTNER, FORMATION OF CONTRACT, CORRECTION FACILITIES
The contract is concluded with KKT KOLBE Küchentechnik GmbH & Co. KG.

By placing the products in the online shop, we make a binding offer on our part to enter into a contract regarding those items. You may place our products in the shopping basket without obligation and amend your entries at any time prior to submitting your binding order by using the correction facilities that are provided for this purpose and explained during the ordering process. The contract is formed by clicking on the order button which indicates your acceptance of our offer concerning the goods contained in the shopping basket. Once you have sent your order you will immediately receive a confirmation via e-mail.

3. CONTRACT LANGUAGE, SAVING OF THE CONTRACT TEXT
The language(s) available for concluding the contract: German, English

4. DELIVERY CONDITIONS
Delivery costs may be added to the product prices displayed. Further information on delivery costs, if applicable, are explained within individual product offers.

You are entitled to collect your order from KKT KOLBE Küchentechnik GmbH & Co. KG, Ohmstraße 17, 96175 Pettstadt, Germany during the following hours of business: Mo to Fr 10.00 a.m. to 12.00 p.m. and 3.00 p.m. to 5.30 p.m.

We do not deliver to packing stations.

5. PAYMENT
The following payment methods are basically available in our online shop:

Advance payment
If you select advance payment we provide you with our bank details in a separate e-mail and deliver the goods on receipt of funds.

PayPal, PayPal Express
During the ordering process you will be forwarded to PayPal's online website. To pay the invoice amount via PayPal, you must be registered there or register first, identify yourself with your access data and confirm the payment instructions to us. After submitting your order in the shop we instruct PayPal to initiate the payment transaction. Directly afterwards, the payment transaction is carried out automatically by PayPal. You will receive additional information during the ordering process.

PayPal Plus
Within the context of the PayPal Plus payment service, we offer you various payment methods as PayPal services. You will be forwarded to PayPal's online website. You may enter your payment details there and confirm the use of your data by PayPal and the payment instructions to PayPal.

If you have selected the PayPal payment option, in order to pay the invoice amount, you must be registered there or register first and identify yourself with your access data. The payment transaction will be carried out automatically by PayPal directly after confirmation of the payment instructions. You will receive additional information during the ordering process.

Amazon Pay
During the ordering process you will be forwarded to the online provider Amazon's website before completing the ordering process in our online shop. In order to process the ordering process via Amazon and pay the invoice amount, you must be registered there or register first and identify yourself with your access data. There, you may confirm the delivery address and payment method stored with Amazon and confirm the use of your data by Amazon and the payment instructions to us. After this, you will be returned to our online shop, where you may complete the ordering process. Directly after the order, we request Amazon to initiate the payment transaction. The payment transaction is carried out automatically by Amazon. You will receive additional information during the ordering process.

Purchasing on account via BillPay
In order to pay the invoiced amount via the online provider, BillPay, you do not need to be registered there. Upon successful verification of your address and credit check within the scope of the order process and placement of the order, we assign our claim to BillPay. In this case, you can only make payment to BillPay with discharging effect. For payment processing via BillPay, the GTCs and privacy statement of BillPay apply – in addition to our GTCs. Further information and the full GTCs of BillPay can be found here [https://www.billpay.de/agb/].

Cash payment on collection
You pay the invoice amount in cash on collection.


6. RETENTION OF TITLE
The goods shall remain our property until full payment is made.

7. DAMAGE DURING DELIVERY
If the goods are delivered with obvious damage caused during delivery, please report the defect to the carrier and notify us without delay. Failure to make a complaint or to make contact does not in any way affect your legal rights or the enforcement of such rights, notably your warranty rights. However, in doing so you help us to assert our own claims against the carrier or transport insurer.

8. WARRANTY AND GUARANTEES
We are under a legal duty to supply products that are in conformity with this contract.
For consumers, statutory warranty rights governed by the law of the country where the consumer has his habitual residence apply. Information on any additional guarantees and their precise conditions that may apply can be found next to the product and on specific information pages in the shop, if applicable. Complaints can be submitted by consumers and businesses to our contact details given in the supplier identification.

When you exercise your warranty rights and we deem it necessary to receive the goods back in order to examine your complaint, you must send back the goods at our cost to the address given above. We are committed to respond to any complaint immediately, but no later than within 14 days of its submission.

Customer service: Our customer service is available for queries, complaints and claims on working days from 8.30 a.m. to 12.30 p.m. and 1.30 p.m. to 5.30 p.m. via phone at 49(0)9502-667930 as well as via email at info@kolbe.de or direct chat.

9. LIABILITY
We shall in any case be liable without limitation for claims due to damages that have been caused by us, our legal representatives or legal agents
• for injury to life, limb or health
• for deliberate or grossly negligent breach of duty
• for guarantee commitments, where agreed
• towards consumer.
Except these cases, our civil law liability is limited to the foreseeable and direct damages at the time of contract conclusion.


10. ONLINE DISPUTE RESOLUTION
The European Commission provides a platform for online dispute resolutions (ODR) which can be accessed at https://ec.europa.eu/consumers/odr/ [https://ec.europa.eu/consumers/odr/]. We are ready to participate in extra-judicial dispute settlement proceedings before a consumer dispute resolution body.


AGB [https://shop.trustedshops.com/de/rechtstexte/] erstellt mit dem Trusted Shops [https://shop.trustedshops.com/de/] Rechtstexter in Kooperation mit FÖHLISCH Rechtsanwälte [https://foehlisch.com].